Widerrufsrecht

Return & Refund Policy

Thank you for shopping at [OursPets]. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

1.Returns

Eligibility

  • Items must be returned within [30] days of delivery.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

Certain items cannot be returned, including:

  • ersonalized or custom-made products.
  • Gift cards.
  • Perishable goods (e.g., food, flowers).

2. Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 3-5 business days.
  • If approved, refunds will be processed to your original payment method within [3] business days.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

3. Exchanges

  • We only replace items if they are defective or damaged. Contact us at [ourspets@outlook.com] with details.

4. How to Return

  1. Email us at [ourspets@outlook.com] with your order number and reason for return.
  2. We’ll provide a return address and instructions.
  3. Ship the item(s) back to us, and you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. (shipping costs are the customer’s responsibility).

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within [5] days, and we’ll arrange a replacement or refund.

6. Questions?

For any concerns about returns or refunds, contact us at:
📧 Email: [ourspets@outlook.com]
📞 Phone: [+86 18926462282]

7. Warm Tips:

Returning products will cost both parties a lot of time and effort, and will cause additional shipping costs. So please carefully read the relevant content on the product details page when purchasing the product. If you have any questions, please contact us [ourspets@outlook.com] in time. We will provide pre-sales service support in a timely manner, including but not limited to detailed product operation videos, installation videos, etc. After receiving the product, if you encounter any problems, please contact us [ourspets@outlook.com] in time, we will serve you wholeheartedly and reach a solution that satisfies both parties.

Note: This policy applies only to purchases made directly through our official store. For third-party sellers, please refer to their policies.